Emergence Of Online Movie Streaming Media Essay

Emergence Of Online Movie Streaming Media Essay The focus of the following discussion paper is on the Macro Environmental theme of Online Movie Streaming and its impact on the consumer behaviour in the global movie industry. The following sources were taken into account as research material to bring about the understanding of the prospective influences this change that could thrust upon the industry. Source Critical Evaluation of Source Wall Street Journal (WSJ) Article on Theatre Loyalty Program [1] Description The article is based on introducing a new loyalty reward program by AMC theatres to its audience. Credibility The article is based on an announcement made by AMC theatres and has a high credibility. Reliability Wall Street Journal is published in New York, owned by Dow Jones Co. and has the largest circulation in the U.S. Merit Being the film industry reporter at WSJ, Michelle Kung is also a Graduate from the Harvard University. Relevance This article has a high relevance as it talks about retaining and gaining moviegoers in the cinema industry. Time Magazine Article [2] Description The article is based on moving from film to digital movies with different opinions held by famous individuals attached to the movie industry. Credibility The author has described logically the difference between the digital and film industry bringing about arguments wherever necessary. Reliability The magazine is widely circulated worldwide being the largest weekly news magazine. Merit Richard Corliss is a writer at Time Magazine that mainly focus on the movie, music and sports industries who is also educated about the film industry. Relevance This article has a medium relevance in relation to the discussion paper. Digital Music and Movies Report The true cost of free entertainment [3] Description The document is based on possible risks faced when seeking for digital information. Credibility Moderates credibility as it is published McAfee, the worlds most leading security technology company. Reliability- Moderate reliability as tech information can be updated on a regular basis. Relevance- High relevance to the topic. Theatrical Statistics [4] Description This document gives a range of statistical data on the trends of the Cinema industry in the U.S. / Canada and the world. Credibility- Moderate credibility as it is published by the Motion Picture Association of America Reliability Low reliability as the data may not be accurate Relevance High relevance to the topic. New York Times Article on You tube [5] Description About YouTube expanding video rental services. Credibility High credibility since it is published by New York Times. Reliability- High reliability as the New York Times is daily published American newspaper which is also available in the world wide web. Merit C. Miller is a writer at New York Times. Relevance High relevance to the topic in describing key players New York Times Article on Netflix [6] Description Netflix introducing new online streaming movies instead of renting DVDs to its customers. Credibility High credibility as material is published by the New York Times Reliability High reliability Merit Nick Bilton is the main tech writer and a reporter at New York Time Relevance High relevance in describing the changes in the industry. Wall Street Journal Article on Online movie streaming trends (Netflix rising Cost) [7] Description Netflixs increasing cost on licence content Reliability High reliability Merit Nick Wingfield is a reporter a WSJ Relevance Moderate relvance Interview held by Mr. Bennett Rathnayake on the impact on movie screening on theatres and its recent consumer trends. [a] Mr. Bennett Ratnayake is a famous movie producer in the Sri Lankan cinema that has produced many films over the past 20 years. The discussion was personally carried out on the 29th of April 2011 at Ben Films Production office, Colombo and was based on the fluctuating trends in the moviegoer audience. Interview held by Mr. Thissa Nagodavithana on obtaining copyrights on movies post screening. [b] Mr. Thissa Nagodavithana has the copyrights for all old Sinhala films after being screened in Cinemas. The discussion was personally carried out on the 17th of April 2011 at Colombo and was based on the violations of copyrights through streaming movies on various websites. Questionnaire conducted in order to understand the consumer preference on watching movies [Appendix 1] For the purpose of this report a short questionnaire was carried in order to identify the consumer preference in modes of entertainment with regard to movies. Word Count: 663 2.0 Task 02 Discussion Paper 2.1 Abstract The purpose of the following discussion paper is to understand the new technological advancements in the movie industry and its impact on consumer behaviour. To support the purpose of this report, both primary and secondary data has been taken into consideration. After a literature review of the available resources, the drastic changes on consumer behaviour were examined. It was determined that digital technologies have influenced the consumers to have a preference on home movies over cinemas. 2.2 Introduction Over the years, innovation of new technology has taken a new turn and has caused a major impact on life styles and behaviour of consumers. The history of the movie industry goes way back to 1896, where Thomas A. Edison and Thomas Armat presented the first motion picture on a public screen in the United States of America. [9] There onwards, it has evolved from nickelodeons to videocassettes, DVDs and now to various online movie streams. Popular online DVD and Blu-ray  [1]  disc rental services such as Netflix, which also offers services such as movie downloading facilities through devices such as Wii, PS3 X-box, has cultivated a major influence on consumer behaviour complementing the busy schedules of each individual. [10] Due to high digital accessibility, most consumers have many options on browsing the Internet to choose their favourite movies. In addition, the current economic situations have increased the cost sensitivity of the consumers. The demand for digital content consumption by consumers will be hoisted in the near future that will cause in launching new technological devices. [11] The aim of the following discussion paper is to further understand the rising trend of online movie streaming and rentals in the movie industry and its impact on consumer behaviour. A discussion of this nature will benefit the movie industry in understanding the nature of the impact on consumer behaviour due to online movie streaming. 2.3 Research Hypothesis The emerging theme of online movie streaming and rentals in collaboration with high tech devices will make a significant impact on consumer behaviour. In order to prove the above statement a secondary research was undertaken in the form of a literature review through an industry analysis, the impact on the MESO factor, consumer behaviour, analysis of the key players in the online movie industry etc. 2.4 Limitations of the study The primary research carried out mostly limited to Sri Lankan consumers (i.e interviews, questionnaire). The sampling was limited to a certain number and the secondary research was mostly based on statistics available in U.S.A. 3.0 The Emerging MACRO Theme Online Movie Streaming Rentals In an era of digital advancements, it is not difficult to define the emerging theme of Online Movie Streaming and Rentals. Currently, there are hundreds of websites widely available to consumers to download and stream movies at a lesser cost, making it a popular among consumers in most parts of the world. Technologies such as Placeshifting, which allows anyone with a broadband Internet connection to have video streams from their home television set or personal video recorder (PVR) forwarded for viewing at any location where they have a computer display and a high-speed Internet connection, [12] is a major benefit to people with busy schedules outside home. These have caused a massive impact on the movie industry, which has created a lot of competition among DVD rental companies and as well as movie theatres. [13] According to the report Online Movies: A Global Strategic Business report presented by Global Industry Analysts, the world online movie market is expected to grow up to $ 4.44 billions by 2017. The rapid increase of movie downloads through the Internet is a result of wide availability and introduction in more advanced broadband facilities with computers consisting of hard drives with a larger capacity. Furthermore, key players in the market such as Apple and Netflix have introduced Internet ready set-top boxes, providing the ability for the consumers to download the preferred movies or television shows to their personal home theatres. [11] 3.1 Key Players The growing trend in the online movie industry has created a considerable number of players in the market. The following analysis is based on the key players that are currently competing among each other. Netflix The movie renting was taken to a new level when Netflix introduced their home delivery service to the customers, which created a competitive advantage over many other movie rental services. Thereafter, Netflix introduced the option of accessing unlimited video streaming online to the customers without having to rent DVDs. [6] They also have signed a $ 1 billion deal with Paramount Pictures, MGM and Lions Gate for their content to be added to the services. [6] Netflix recently announced they would be reducing the number of DVDs mailed out than the year before, as there was an 86% increase in the quarterly profits of online movie streaming. [6] But the company also stated that there is a possibility of a substantial increase in the license cost of content to its streaming services by the second quarter. [7] VUDU VUDU is a service where recent movies are supplied on demand without a monthly subscription or contract. [19] The consumers only have to pay a fee of US$ 2/- per movie rented for 02 nights. According to Pogue, 2010 it is a set top box that connects to the Internet, which provides a vast range movies that arrives on the same day the movies come out on DVDs. [8] They recently developed their system by collaborating with other companies such as LG, Samsung and Mitsubishi, where the same service is built into the TVs and Blu-Ray players. [8] Redbox This is a movie rental service available in the form of kiosks all over the United States. There are over 27,000 kiosks located nationwide in most convenient places for consumers such as grocery stores and convenience shops. Consumers are able to reserve movies online or through the Redbox i-phone application, making it possible to rent on the run. [14] You Tube A recent announcement made by You Tube stating that they will be expanding their online streaming movie rental service by adding 3000 movies in agreement with Universal Studios, Sony and Warner Brothers for their movies to be rented on site. [5] 4.0 Impact on the MESO factor Consumer Behaviour In order to understand the impact on consumer behaviour in relation to the topic, it is important to derive it as a concept. According to Schiffman et al, 2001, [15]consumer behaviour is defined as how consumers act in the processes of seeking, purchasing, using, evaluating and disposing products and services that they expect to result in their satisfaction and personal needs. According to the interview held with Mr. Bennett Rathnayake, he stated that there is a clear decrease in the number of people attending cinemas in Sri Lanka over the last 10 years. [a] He stated that online movie streaming has become more popular among the younger generation and most viewers are quite comfortable with watching the latest releases online or on DVD rather than in the cinema. However, he also stated that this is also affected by the time taken for a movie to be shown in Sri Lankan cinemas compared to the time of the worldwide releases. The impact on consumer behaviour by online movie streaming and rentals can be explained through the concept Diffusion of Innovation, which is the process by which the acceptance of an innovation over a period of time is spread by communication to members of a social system. [16] Not all new products or services have the potential to be accepted by consumers. However, the online movie streaming and rental market has managed to capture a large audience through the following characteristics that have an influence on the consumer acceptance of new products. 4.1 Relative Advantage This is the degree to which potential consumers perceive a new product as superior to existing substitutes. Consumers have come a long way from going to a movie theatre on a Saturday night with friends to merely renting out a movie from Blockbuster and watching it right at home. The present has become even more advanced that they do not even have to go out to rent a movie but get the DVD delivered to their doorstep. This type of convenient methods were as previously discussed, was made possible by billion dollar companies such as Netflix where renting a movie is just one click away. Most consumers prefer convenience, which reduces the time factor in making purchasing decisions. For instance, the movies those are available for rental will be displayed online in contrast to a scenario where the consumers have to be disappointed when the required DVD is not available in a movie rental store or a kiosk. Also, all these Internet services are easily accessible in terms of feasibility. 4.2 Compatibility This is the degree to which potential consumers feel a new product is consistent with their present needs, values and practices. Most consumers are highly literate in technologically advanced devices, which has led into a drastic change in the life styles and values practiced by them. They constantly make use of on demand amenities such as instant downloading and streaming videos on their personal mobiles, i-phones, i-pads, blackberrys etc. that conveniently satisfies their needs. 4.3 Complexity This is the degree to which a new product is difficult to understand or use affects product acceptance. According to Internet usage statistics, the number of Internet users in the world has grown by 444.8 % from the year 2000 to 2010. [16] This could be a clear indication of the consumers evolving from a manual to a digital era, which has made them well informed and updated on new technologies. Most online movie streaming and rental websites are less complex and easily interpreted by consumers that has made them accept it in a short time span. 4.5 Trialabilty This is the degree to which a new product is capable of being tried on a limited basis. There are many online renting and streaming options available for the clients. For instance, the consumers are able to compare the speed of which a movie or a video can be streamed online, among more than one competitor in the market. According to Pouge, 2010 [8], videos provided by Vudu are much clear than those of Netflix. However, these views can be differed from consumer perceptions and loyalty towards each individuals preferences. 4.6 Observabilty This is the degree to which a products benefits or attributes can be observed, imagined, or described to potential consumers. Due to the high usage of Internet advertising, the visibility of online movie streaming and rental services are very much high and easily diffused to the consumers. In addition to the above factors, the consumers are also cost conscious with regard to entertainment. Affordability plays a major role in most consumers lives as the cost of living has taken a high rise especially after the recent recession condition that affected most parts of the world. Most consumers sought alternatives for entrainment and adopted to low cost or in some cases free services such as streaming and renting movies online. 5.0 Findings Discussion According to Theatrical Statistics, although the U.S. / Canada box office releases have increased by 15% in 2010 over the past 5 years, the movie admissions or tickets sold have declined by 5% compared to 2008 level. [4] In contrast to the above research findings, one may argue that the excitement of attending a movie theatre and experiencing it on a wide screen with a surround sound system cannot be compared to the same on a home movie entertainment system. Although most cinemas are struggling to attract more moviegoers, new technologies such as 3D movies have attracted a considerable amount of consumers. At least one 3D movie was viewed by more than one in three people in the U.S. / Canada in 2010. [4] However, 3D viewing is highly correlated by demographic categories where it is more popular among the youngsters when compared to the age category of over 40 years. [4] According to the survey carried out 82% of the participants stated that they download movies most of the time where 7% stated that they watch movies at movie theatres. They were also asked to give out reasons as to why they prefer each mode to the other, and 69% of the participants responded stating that the frequency of movie released in Sri Lanka are low and by the time they are released the movies are already out on DVD or available online. [Appendix 1] However, these data is only limited to a few number of participants and is intricate to limit to a certain demographical sector. There are also downfalls to the high frequency of consumers streaming movies online. For instance, unnecessary harmful bugs and viruses can be transmitted through unsecured websites and request for personal financial information of the consumers resulting in installing malware on users computers. [3] It is often encountered that cybercrooks advertise on-demand movies where the users are asked to download anti-virus security software that that helps users to download movies automatically without the consent of the user thus resulting in movie fans to be exposed to unauthorised and illegal content as well as malvertising  [2]  and malicious code downloaded with streamed movies. [3] 6.0 Recommendations Strategic Response to Changes in the Movie Industry The digital advancements have made changes in the industry in many means mainly creating a competitive environment among movie rental companies. Most companies such as Blockbuster movie rentals and movie theatres have gone out of business as Internet has cultivated a change in consumer behaviour. As a result of online rental facilities, consumers do not have to worry about renting out a movie from a store and returning it the next morning to avoid late fee charges. However, in response, AMC theatres recently announced that they would be updating the MovieWatcher rewards program by replacing it in response to the frequent requests by audience for richer rewards. [1] This is an attempt to attract more moviegoers to theatres in an environment of films being widely available through the Internet and videos-on-demand. It is recommended for the marketers within the industry to follow these types of methods in order to retain the moviegoer audience and increase the frequency in terms of cinema attendance. More serious concerns have raised such as copyright issues and during the interview carried out with Mr. Thissa Nagodavithana stated that, although he is in possession of the copyrights of old Sinhala movie broadcasting, most websites that stream videos online illegally uploads pirated copies making it difficult to preserve copyrights to them. [b] [3] As a strategic response, it can be recommended for the marketers in the industry to keep up with the new technologies and introduce new products and market launches in order to adapt to these changes taken place in the movie industry. Furthermore, it has been brought into notice that there is a major cost reduction in using digital technologies in movie making rather than putting them up in film, which is cheaper to shoot, cut and duplicate. [2] This could be a major advantage for cinema owner where piracy has become a huge problem in making profits. 7.0 Conclusion Online movie streaming and rental trend has caused drastic changes in the movie industry as well as a major impact on consumer behaviour. A lot of competition among key players in the online market had risen making companies such as Blockbuster and cinemas go out of business. For the survival of the industry strategic responses should be carried out through adapting to new technologies and introducing new launches. Marketing professionals attached to the industry should adapt to these changes by improving their skills, attitudes and behaviour and cater to their audience accordingly. Word Count: 2567 (Excluding the abstract) Author 50/44, 1st Lane, Edirisinghe Road, Mirihana, Nugegoda Sri Lanka 03.05.2011 Chief Conference Organizer, Film Industry Conference 2011, Geological Society, Burlington House, London Dear Sir / Madam, Online Movies Rentals and its Impact on Consumer Behaviour I would like the opportunity to present a discussion paper on Online Movies Rentals and its Impact on Consumer Behaviour at your above-mentioned conference, which is to be held on the 13th of June 2011. I have given below a brief description of the discussion paper and its usefulness to your audience. The constantly changing environment along with technological advancements in the motion picture industry has changed the consumer behaviour causing a great impact on the cinema industry. Wide availability of movies on various forms such as online movies, online rentals, Red-box, i- tunes Net-flix etc. has changed the competitive nature in the industry. I have been informed that the participants in of this conference are all attached to the cinema and movie industry and majority will be marketers involved in this sector. Therefore I feel that this discussion paper with the above mentioned points would be ideal in order to raise awareness and introduce methods of countering these changes faced as a result of consumerism. Based on this discussion paper, I feel that this would be a very significant topic with regard to the role of modern marketers who are involved in different industries. As a result I feel that this would be a better learning opportunity for all involved at your conference. I believe that a discussion paper of this nature would be relevant in todays context and is applicable to any industry facing changes due to consumption habits. Trust the above would substantiate the benefits to all present at your conference to seek and expand knowledge thereby improving their respective industries. Please feel free to contact me for further clarifications or information with this regard. Thanking you, Yours Faithfully, Author Word Count: 321

Duty of Care Essay

Introduction This unit will look at the importance of ‘Duty of Care’ within the health and social care area. It will aid in helping to identify standards of care required by carers and the actions needed to be implemented in order to maintain high quality care. The courts have identified what standards of care a person can expect from those providing it: i.e. what a ‘reasonable person would think is reasonable’ in the circumstance. In English Tort law a duty of care (or depict in Scots law) is a legal obligation imposed on the person requiring that they adhere to a standard of reasonable care whilst performing any acts that could foreseeably harm others. It requires that everything reasonably practicable be done to protect the health and safety and wellbeing of others. The standard of care an individual that you may care for or support is entitled to; Care that meets the persons identified needs Person centred planning around the person Support to maintain independence Well-trained staff Care that meets the minimum standards as set down in law Each person that we support has a right to expect a good standard of care which we need to uphold. By understanding and acknowledging people’s rights we gain greater awareness of circumstances which might give rise to concerns. Often it is when a person’s rights are breached that we become aware that we have a ‘duty of care’ to alert another person to a situation that may make a person we care for or support vulnerable or at risk. see more: explain what it means to have a duty of care in own work role There are a variety of terms that need to be understood in order to fully understand what constitutes ‘duty of care’, such terms include; ‘Duty of care’ is a requirement that a person act towards others and the public with the watchfulness, attention, caution, and the prudence that a reasonable person in the circumstances would. If a person’s actions do not meet this standard of care, then the acts are considered negligent and any damages resulting may be claimed in a lawsuit for damages ‘Reasonably practicable’ means that the requirements of the law vary with the degree of risk in a particular activity or environment which must be balanced against the time, trouble and cost of taking measures to control the risk. It enables the duty holder to choose the most efficient means for controlling a particular risk from the range of feasible possibilities. The duty holder must show that it was not reasonably practicable to do more than what was done or that he/she has taken ‘reasonable precautions and exercised due diligence’ ‘Public Interest’ is anything affecting the rights, health or finances of the public at large. It is something that is of general benefit to the public or to which the general public would feel a ‘need to know’ in the general populations best interests.    ‘Whistle blowing’ A whistleblower is a person who raises a concern about  wrongdoing occurring in an organisation or body of people. Usually this person would be an employee from that same organisation. The revealed misconduct may be classified in many ways; for example, a violation of a law, rule, regulation and/or a direct threat to public interest, such as fraud, health/safety violations, corruption. Whistleblowers may make their allegations internally (for example, to other people within the accused organisation) or externally (to service commissioners, social services, regulators, Care Standards, law enforcement agencies, to the media or to groups concerned with the issues). ‘Whistle blowing’ is technically known as ‘Public interest disclosure’. The Law guarantees you protection in reporting abuse and neglect, where to do so could cause you difficulties with your employer. We have a responsibility to the people we support particularly if those people are vulnerable. Listening and observation skills are especially important to develop when we support others. When considering safe practice we have to understand that care and support encompasses a wide area. If, for example; We fail to report that we have observed that a person has a sore spot on the base of their spine, in a short time, that could develop into a pressure sore. If we see a colleague shouting or treating a person they support harshly, could that lead to abuse if we fail to use our ‘duty of care’ and report it? Three criteria must be met for negligence to be proven and be actionable in the courts: The ‘duty of care’ must actually be owed to a person That ‘duty’ must have been breached Harm must have been suffered as a result Whether negligence has occurred is a matter of fact for the courts to decide. Where the ‘duty of care’ has been breached because the acts or omissions of a health or social care worker fell below those of the ‘ordinarily  competent’ health or social care worker, it is important to bear in mind that it will be no defence to argue: That the shortcomings in not acting occurred because of a person’s inexperience If the task or circumstances required a person of a particular skill or standard, then if someone was too inexperienced to practise safely, they should have made that clear to their line manager or senior professional. In turn the supervising professional should have taken responsibility for checking that tasks are only delegated to, or undertaken by, competent staff. Learning Outcomes & Assessment Criteria Mapping The questions below target the following assessment criteria: Learning Outcome Assessment Criteria the learner can Question 4222-204 (Diploma) Outcome 1. Understand the meaning of duty of care 1.1. Define the term ‘duty of care’1.2. Describe how the duty of care affects own work role 4229-205 (Tech Cert) Outcome 1. Understand the Implications of Duty of Care 1.1. Define the term ‘duty of care’1.2. Describe how the duty of care affects own work role Common Induction Standards Outcome 5.1. Understand how duty of care contributes to safe practice 5.1.1. Explain what it means to have a duty of care in your work role 2 5.1.2. Explain how duty of care contributes to the safeguarding or protection of individuals 3 4222-204 (Diploma) Outcome 2. Understand support available for addressing dilemmas that may arise about duty of care 2.1. Describe the dilemmas that may arise between the duty of care and an individual’s rights 4 2.2. Explain where to get additional support and advice about how to resolve such dilemmas 4 4229-205 (Tech Cert) Outcome 2. Understand Support Available for Addressing Dilemmas that may arise about duty of care 2.1. Describe the dilemmas that may arise between the duty of care and an individual’s rights 4 2.2. Explain where to get additional support and advice about how to resolve such dilemmas 4 Common Induction Standards Outcome 5.2. Know how to address dilemmas that may arise between an individual’s rights and the duty of care 5.2.1. Be aware of potential dilemmas that may arise between the duty of care and an individual’s rights 4 5.2.3. Know who to ask for advice about anything you feel uncomfortable about in relation to dilemmas in your work 4 4222-204 (Diploma) Outcome 3. Know how to respond to complaints 3.1. Describe how to respond to complaints 3.2. Identify the main points of agreed procedures for handling complaints 8 4229-205 (Tech Cert) Outcome 3. Know how to respond to complaints 3.1. Describe how to respond to complaints 5,7 3.2. Identify the main points of agreed procedures for handling complaints 8 Common Induction Standards Outcome 5.3. Know how to recognise and handle comments and complaints. How to record and report information 5.3.2. Know what you can and cannot do within your role in handling comments and complaints and how you should respond 4 5.3.4. Recognise the importance of learning from comments and complaints to improve the quality of service 9 Duty of Care Q1. Define the term ‘duty of care’ (Guidance SCILS Hand-out 1) Duty of care, in any setting, is the level of service that is expected, as a minimum, to be provided. In health care and social care, this may include: act in the best interests of individuals. Do not act or fail to act in a way that could cause harm, always act within your own competence and do not do something which you can not do safely. Q2. How does duty of care affect your work role Guidance: SCILS Hand-out How it affects work role It means the duty of care I have in my job is to keep yourself safe and the individuals safe. Keeping up to date on my training. Adhering to the policies and procedures that reflect the CQC Standards. Promoting health and safety regulations and ensuring these are adhered to, reporting and hazards or risks to my line managers Promoting personal hygiene to both individuals and team members. Provide an example Reflect over the individuals Care Plans and Essential Life style plans, ensuring these documents are updated accordingly. Reporting any health and safety issues to the health and safety rep or my line manager. Highlighting any new risks that have been identified to these can be minimised. Ensuing all policies and procedures have been read, understood and signed. Attending all mandatory training. Q3. How could your ‘duty of care’ contribute to†¦. (Guidance: SCILS Hand-out 3b) Safe Practice Unsafe Practice Ensuring when administering medication, the correct procedures are followed. Checking the individuals care plan as to what support is required. Ensuring the medications agrees with the mars sheets times, dosage and route of administration. Ensuring the correct individual is present and I have observed the medication being taken. Filling in the mars sheet according to the correct time and date. Not reflecting over the mars sheet details and care plan. Assuming not changes have been made and not checking. Not signing for the medication. Leaving medication out where it is accessible to others. Ensuing all documents are filled in accurately and accordingly. All changes are highlighted to all team members and the line manager. Updating risk assessments according to hazards identified. Not reporting hazards to the line manager of the health and safety rep. Not filling in documents of relevant changes or informing the team or line manager. Dilemmas and Support Q4. Describe dilemmas that may arise between the duty of care and an individual’s rights (Guidance: SCILS Hand-out 3c + 4) Dilemma What additional support and advice would resolve this dilemma? Refusing medication To explain to the individual why the medication needs to be take, risk to health and other implications. Speak to team member and line manager as they may provide support to speak to the individual with a more positive outcome. Speak to GP, Learning disability nurse or medical professionals. Ensure it is documented in case of further issues. This may lead to a Best Interest meeting. Activities that may cause harm Speak to the individual about the risks that have been identified. Discuss with them on how these risks could be minimised to ensure safety. Document in care plan and essential life style plan. Seek support from line manger on  how this can be effectively supported. Best interest meeting my be required to see if the individual has the capacity to make the relevant decisions. Complaints Q5. It is important to have a policy instructing on how to deal with complaints to ensure that everyone knows what to do and in what timescales. It is very important that you know the procedure for your work situation. These are legal and regulatory factors to consider and statutory bodies to be informed. Can you name some of these? (Guidance: SCILS Hand-out 4) Fylde Community link work in line with legislations- The Health and Social Care Act 2008 Regulated Activities regulations 2010 There a complaints process in place, complaints will be recorded for statistical purposes and communicated to the staff members concerned. The organisation welcomes complaints as the information from investigations will provided additional learning and help improve services. A complaint can be made to any staff member who will fill in a complaint form in order to record what has been said and immediately inform their line manager. Complaint regarding staff member should be made to the Chief Executive. If a complainant is not satisfied with the response the matter will be escalated to the Board of Directors/ Trustee’s. If still not satisfied with the outcome it can be taken to the Local Authority or the local government ombudsman. Q7. Describe how to respond to complaints (Guidance SCILS Hand-Out) A complaint can be made to any staff member who will fill in a complaint form in order to record what has been said and immediately inform their line manager. Feed back form can be obtained for relatives who wish to comment on any aspect of the service. Q8. Describe the process of handling complaints from a service user (Guidance SCILS Hand-Out) A complaint can be made to any staff member who will fill in a complaint form in order to record what has been said and immediately inform their line manager. Q9. How can complaints help your workplace learn and identify actions or changes that are needed after a complaint has been received? (Guidance SCILS Hand-Out) There a complaints process in place, complaints will be recorded for statistical purposes and communicated to the staff members concerned. The organisation welcomes complaints as the information from investigations will provided additional learning and help improve services.

Why Germany Lost the First World War

Why Germany lost the First World War The First World War ended with the triple entente as victorious (with help from the Americans). Some reasons to why the allies won the war were because of; Germany had to fight a war on two fronts, the unstable political situation in Germany, the allied naval blockade, German economy, failure of the schlieffen plan, interception of the Zimmerman telegram, the German naval blockade on Britain (sinking of American ships), development of the tank and anti-submarine weapons, the advancement of new technology that required new tactics. The Naval blockade The British blockade was a key factor in the defeat of Germany. Starved of supplies, the German army was weakened and the German people lost some of their will to support the war. The war at sea was one of the main factors that contributed to Germany’s defeat. To help the British navy survive against the German submarines the British used several different techniques to stop their boats from being destroyed. The British used mines and depth charges. Also to reduce the allied shipping losses all merchant ships travelled with a military convoy which provided protection to the merchant ships. When the convoy formation was applied the allied shipping losses decreased by 20%. Another technique used was Q ships. Q ships were merchant ships with disguised heavy guns. Q ships were the reason that German submarines stopped warning the enemy ship that it was about to attack. The effect of the British blockade of Germany was that there were 300,000 deaths that were related to malnutrition and starvation during 1914-1918 among civilians. The blockade also cut supply chain of nitrate that was used to make explosives and also used in fertilizers. Weaponry The tank was a British invention. It was first used at the battle of the Somme. The tanks advanced in front of the infantry, crushing barbed wire fences and spraying the enemy with machine-gun fire. Yet the tank was very unreliable since half of them broke down before reaching the German trenches, also the tanks were not very agile they moved at first only at a walking pace and the tanks were not very maneuverable. Also the Germans used poison gas (first used in Spain) to fight the enemy this weapon was very effective in the war, yet this weapon was unreliable due to its dependence on the direction of the wind. Since if there was a sudden change of direction in the wind the poison that was just released could be swept back against the Germans. Due to the circumstances of the war as it changed from a quick and rapid war to a static war with the use of trench warfare and competition of modern weaponry. Failure of the Schlieffen plan The German plan was to sweep towards France thinking that Russia would be very slow in mobilizing its troops. The plan was to sweep in through Belgium (Germany thought that there was not going to meet any resistance from Belgium and also not it did not think that it would be violating the treaty of London), then sweep in towards Paris and invade France. After France had been invaded they would direct their forces towards Russia whom they thought would be very slow mobilizing its troops. The Germans were wrong about the Belgians, the Russians and the English. The Belgians put up great resistance there by slowing the advance of the German troops. The Russian army was a lot quicker to mobilize than expected so now Germany was ending up doing what they wanted to do the least fight a war on two fronts. The Belgians slowed down the German troops long enough for the entente troops to arrive to meet the German troops. Due to the equality in strength this led to a race to water in effort to bypass the other army. This led to trench warfare. The Germans were not prepared to do this type of war, they did not have the resources to do this due to the british naval blockade. Concerning the Schleiffen plan there were a few severe miscalculations that led to gargantuan problems, the Germans had miscalculated the amount of soldiers, supplies and communication that required to be transported across the country from east to west and back. This miscalculation was not expected due to Germany thinking that Russia would be slow to mobilize and thereby give Germany time to first beat the French then later turn all their forces towards the east to face Russia. Weak Allies Germany had chosen her allies badly, they had allied themselves to the decaying Austrian Empire, Ottoman Empire and Italy. Germany had chosen badly when relying on Italy to help out in the war since as soon as war was declared Italy pulled out of the alliance. Also Germany had to constantly assist the Austrian Empire in protecting their own territory. This led to problems as this exhausted troops that would and should have been sent to fight the war in the trenches. Germany also sent supplies that should have been sent to the soldiers fighting on the front line. If Germany had stronger and more reliable allies then the outcome of the war would have been different. Political Unrest As the war went on and millions died Germany’s censored propaganda released only tales of glorious combat and victory. As this propaganda continued the nation was starting to suffer from the naval blockade. As thousands were dying the nation was releasing posters saying how well the war was going. The false propaganda started unrest inside the German nation, the unrest came from both outside the government yet also from inside. The socialists wanted to seize the power and take control of the nation, whilst this was happening inside the country soldiers were starting some unrest as arguments and some minor protests came up, these protests led to mutiny on the seas. The involvement of USA The Germans also tried to make a naval blockade of their own on Britain. They also included a policy of â€Å"unrestricted submarine warfare against all ships that they suspected were carrying supplies to britain†. This was very effective since the British were suffering from the shortages of supplies. Yet the germans also sank a great amount of American ships which helped bring the Americans into the war. When the Americans discovered the Zimmerman telegram about how Germany hoped to ally itself with mexico against them the final song had been sung. USA declared war on Germany on April 1st 1917. The war devastated Europe, it changed the geography of countries for a very long time, it destroyed empire such as; the Austrian Empire, The Russian Empire, the German Empire and later the Ottoman Empire.

Sample Classroom Rules for Teachers

When designing your classroom rules, keep in mind that your rules must be clear, comprehensive, and enforceable. And then comes the most important part... you must be consistent in enforcing them all the time, with every student, using predictable and delineated consequences. Some teachers suggest writing the class rules with your students, using their input to create buy-in and cooperation. Consider the benefits of strong, teacher-determined rules that are not viewed as negotiable by the people who must follow them. Weigh the pros and cons before deciding which method to employ. State your rules in the positive (no donts) and expect the best from your students. They will rise to the high expectations you set starting from the first minute of the first day of the school year. 5 Simple Classroom Rules Here are the five classroom rules that are simple, comprehensive, positive, and clear. Be respectful to all.Come to class prepared.Do your best.Have a winning attitude.Have fun and learn! Of course, there are many variations of classroom rules that you can follow, but these five rules have been a staple in my classroom and they work. When looking at these rules, students know that they must respect each and every person in the classroom, including me. They also know that it is essential to come to class prepared and ready to work and do their best. In addition to that, students must enter the classroom with a winning attitude, not a pessimistic one. And finally, students know that learning should be fun, so they need to come to school every day ready to learn and have some fun. Variations of the Rules Some teachers like to be more specific in their rules, such as hands must be kept to yourself at all times. Bestselling author and Teacher of the Year Ron Clark (The Essential 55 and The Excellent 11) actually recommends having 55 essential rules for the classroom. While that may seem like a lot of rules to follow, you can always look through them and choose the rules that suite your classroom and your needs.   The most important thing is to spend time before the school year starts determining which rules fit your voice, personality, and objectives. Think about what you want your students to do and keep in mind that your rules must suite a large group of students, not just a few individuals. Try and keep your rules down to a limit between 3-5 rules. The simpler the rules, the easier it is for students to remember them and to follow them. Edited By: Janelle Cox